Rogers Help was Actually Decent

So after going to write a post this evening (and by evening I mean 1:30am), my computer was unable to connect to the internet. I checked my network, router, tried every trick I knew. Well, I had no other choice but to call Rogers Help. My first comment is about the new automated voice recognition system. It is pretty cool, although i prefer to press in the numbers since I find it easier when inputing phone numbers and information. But it was great - all I needed to say was "Tech Support" and that was it. Technology ceases to amaze me :)

So I finally get to the help guy and the wait was about 1min. Not bad, but I c'mon it's 2am so not a true test of Rogers' resolve to deliver quality and timely customer service. My plan was to be very upfront with the guy. I told him my problem, what I thought it was, outined all the steps I had already taken and told him we wouldn't need to do those. It probably saved a lot of time. Like reseting this, turn off that. Please...I know how to do that. I've called in one too many times to call for crap like that. So he really tries everything. Reset my network adapter, uninstalled stuff, even tried to connect to my cable modem through USB. Nothing worked. Then he suggested the simple thing of doing a system restore. Presto...It worked!

It was an interesting hour on the phone with him. I was in a fun mood and struck up a conversation with him. I asked about the downloading policy - rogers caps bandwitdh at 61gigs a month, I found out that my traffic so far this month has been 9gigs, and I asked about my wireless problems. I have to say he was nice and very helpful. The telling thing for me was when I told him my problem, he said "Sorry to hear that, I can help you with that" - yes a rehearsed line but at least Rogers has given them that line to say.

So to make a long story short, I was impressed! For those that are wondering how to view your internet usage, check out the Customer Service website. It is great. You'll need to register and make sure you have your account number and postal code handy. You can view your usage in a pretty easy display along with view your bills etc...

Let me announce a challenge: I would like to see if anyone has used more bandwitdh than I have. Go check and see how you stack up. Try to beat 9gigs! Consider yourself challenged.